Privacy Policy

TERMS & CONDITIONS
PRIVACY POLICY

Caroll Kerner Coaching Terms & Conditions,
Waiver Policy and Refund Policy

This Site is owned and operated by Caroll Kerner.

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Caroll Kerner Coaching on the site or at a gym location.

Please read these terms and conditions carefully. Your use of the site, the purchase of any Products or Services on this site will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Terms & Conditions

Personal Training on site or at Home Video Training  packages must be prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. If you’re booked into a session, but miss it or cancel with less than 24 hours’ notice, you will be charged for it. 

Personal training and Home Video online sessions  are subject to the following expiry date:

4 sessions    (£90)               £360     (10 day expiry)

8 sessions    (£85)               £680      (30 days expiry)

12sessions    (£80)               £960      (5 weeks expiry)

20sessions   (£75)                £1500    (7 weeks expiry)

Important Liability Statement

The information available on or through this site, and the Services supplied via or in connection with this site do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this site or provided through any Service supplied by us to you.

You, your legal representatives and your heirs release, waive, discharge and covenant, not to sue  Caroll Kerner Coaching for any injury or death caused by their negligence or other acts.

Warranties

Caroll Kerner Coaching warrants that the Products and Services will be supplied with reasonable skill and care.

Statutory Rights and refunds and Cancellation

Classes are sold in blocks of 4,8,12 and 20 or such other combinations as Caroll Kerner Coaching may introduce from time to time. Blocks of classes may be shared by arrangement. Class fees are non refundable.

Class fees may be increased by Caroll Kerner Coaching  at any time. The Proprietor shall give Clients not less than 14 days notice prior to any such increases.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase. An administration fee of £50.00 is applicable.

Definitions

In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by Caroll Kerner Coaching through or via the Site or our location of training and all services offered as part of any course or packages. Any electronic information supplied to you by Caroll Kerner Coaching will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site. “Site” means the web site at the URL www.carollkerner.com or replacement site(s) from time to time.

Site Usage and Intellectual Property Rights

You may use the Site for personal and lawful use and in accordance with these terms and you may not copy or use any material from the site for any commercial purpose.

The intellectual property rights in all contents of the site and supplied as part of the Products or Services, and in the Caroll Kerner Coaching brands’ trade marks and logos (“Materials”) are owned by Caroll Kerner Coaching. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the site, include or create links to or from the site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. “Caroll Kerner Coaching” is a registered trade mark or application for a registered trade marks owned by Ten Health & Fitness. You must not use the Caroll Kerner Coaching   brand, logos or marks without written licence.

You must not use the site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the site or any other web site or damage or destroy the reputation of Caroll Kerner .

Caroll Kerner accepts no obligation to monitor the use of the site. However, Caroll Kerner reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation.

Caroll Kerner will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

Your Personal Information

Usage of your personal information is governed by the Caroll Kerner privacy policy, which forms part of these Terms and Conditions.

Liability

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, Caroll Kerner does not enter into conditions, warranties or other terms in relation to the site or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

Suspension and termination of Service

Caroll Kerner Coaching  may suspend the operation of the site for repair or maintenance work or in order to update or upgrade the contents or functionality of the site from time to time. Access to or use of the site or any sites or pages linked to it will be not necessarily be uninterrupted or error free.

Caroll Kerner may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Ten Health & Fitness (including if the credit/debit card you use is not valid or does not work for another reason).

Contract Information

No contract will exist in relation to the Services or Products until we have confirmed to you by email the particulars of your order, the value of your order and the Products or Services (as applicable) you have purchased.

Pricing

Information displayed on the site as to pricing and availability is subject to change by Caroll Kerner Coaching without notice.

General

Caroll Kerner Coaching  may change these terms and conditions from time to time. By browsing the site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

Enquiries or Complaints

If you have any enquiries or complaints email  carollkerner@gmail.com

Use of Cookies on our Website

In common with many websites, we use “cookies” to help us gather and store information about visitors to our site. A cookie is a small data file that our server sends to your browser when you visit the site. It does not identify you personally; just the IP address you’re accessing the site from. The use of cookies helps us enhance your experience of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse them, our system will issue cookies when you log on to the Site. We may use information from cookies for the following purposes:

  • Traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our site;
    • To recognise repeat visitors for statistical/analytical purposes; or
    • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other personal information that you provide to us. Here’s why we’ll do this:

  • To customise or personalise your experience of the site
    • For transactional purposes, such as credit card sales; or
    • To make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit most often or by letting you know about features of the site that you have not accessed previously.

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. However we will never pass on your identity or any specific information about you personally to a third party. If you choose not to receive cookies, you may still use most of the features of our website. Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.

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Tara Henry

5/5

I grew up quite active and I had a passion for running. I used to run for miles in parks and believed that this was the only way to make me toned. While this passion was important to me, it wasn’t until I met Caroll who helped change my perspective on exercise. Caroll first showed me the ropes back in January 2022 down Muscleworks Gym, in the vibrant Bethnal Green, which has since turned a love of fitness into a lifestyle.

Caroll helped revaluate my training, removing a lot of cardio from my routine and educating me on how to build muscle. With Caroll’s knowledge and expertise, I gradually realised that without lifting weights I would never have a toned and muscular physique. Using weights has helped me create more muscle definition and beautiful tone.

Caroll’s style of teaching is healthy and realistic, she reminds you to start light and listen to your body throughout the workout. She stresses that bodybuilding/body sculpting is an individual sport and what might work for one person, might be too stressful for another. She also reminds you not to expect change overnight, the importance of being consistent with your training and being kind to your body.

Weight training down Muscleworks gym is now such and enjoyable and big part of my lifestyle, with leg day being my favourite routine. Thanks to Caroll I am able to:

– Hit the gym more and create more muscle;
– Appreciate and be kinder to my body;
– Have a better understanding of nutrition and supplements – have a healthier relationship with food and realising that you can eat complex carbs and still lose weight;
– Have the determination to perform at my best routine;
– Have drive, self-confidence and discipline;
– Understand the importance of being consistent through hard work, helping see the results and be able to get in good condition;
– Always being ready to adapt my workout and to my needs

Caroll is such an important idol and influence to me, somebody I will forever be grateful to. She has helped me understand that we can “hold muscle but still look beautiful and feminine.”

Ruth Blunt

★★★★★ 5/5

Caroll worked with me on developing my core body stability. This was a particular concern of mine as my mother, who had recently died, suffered from severe osteoporosis. I was keen to avoid this. Caroll therefore concentrated on a combination of aerobic exercise, pulleys and exercises using the stability balls. 

The second period was triggered when, after a long break from personal training, I met Caroll at my gym. She noticed that I was hobbling and asked what the problem was. I booked a session with her and that was a springboard for my improved mobility! At that first session, Caroll immediately diagnosed that I had excessive pronation in my right ankle. She identified my footwear as exacerbating the problem and advised me on a suitable running shop at which to buy a new and more supportive pair of trainers. By the very next day, I was already walking more easily.

From there, Caroll went on to devise a programme of exercise specific to my personal needs. We worked on strengthening my lower leg and ankle muscles, firming up my abdominals and worked further on my core body muscles. We did a lot of work with free weights and pulleys, as well as floor exercises. This complemented the treatment I was having with my podiatrist.

I really enjoy training sessions with Caroll. I find her style very engaging and motivating. She builds up my confidence and stretches me to do my best. On top of that, she is a very warm and friendly person. The time flies by when we are training together!

Caroll Kerner is professional, proficient and personable. I have no hesitation in recommending her as a personal trainer.

R. Scott

★★★★★ 5/5

When I met Caroll my weight was increasing and fitness plateaued despite various attempts at diet and exercise. I had become very demotivated with trying to improve either. Caroll took me in hand! She was realistic, measured and totally evidence based in her approach. She didn’t promise instant changes and didn’t say it would be easy. However with her skill and knowledge, she made it very enjoyable and a lot faster that I would have thought possible!

Caroll also made significant efforts to tailor her advice and session to what would work sustainably around my work and other key commitments: it’s all very well when people say “If you want it you will prioritise it”, but Caroll understands that these sorts of statements are pretty empty when parents need visiting and work needs doing! She personally tailored our programme to allow me to view fitness activities with her as a joy rather than another obligation. 

Her dietary advice was absolutely spot on and I have kept with it, losing weight, getting stronger, less ill and not feeling hungry or having food fomo! Caroll does not peddle pseudoscience and hollow motivational statements – she is the solid real deal with a wealth of knowledge, experience and practical, useable know how. Just ask her adventures around the world! I would recommend Caroll whole heartedly.

Anna Schoeffler

★★★★★ 5/5

Training with Caroll changed my life. She really understands fitness and is passionate about helping people like me. I started putting on weight in my thirties and couldn’t figure out how to lose it. I had given up on ever being slim again when I met Caroll. She told me I was not doing the right type of exercise and needed to do weight training. At first I was a bit intimidated by training in a gym of bodybuilders but Caroll made me feel completely at ease and taught me how to lift weights correctly and safely.

I started seeing results within weeks and lost all the weight I had gained over the years, nearly two stone or 12kg, within couple of months. I continue to train with her to maintain my body shape and keep progressing, and at nearly 40 now I am fitter than ever and I look younger than I did before!

S. Lohia

★★★★★ 5/5

I have been using Caroll for a number of years now on a personal basis and can highly recommend her.
Caroll is extremely friendly and always makes me feel comfortable and at ease. My safety with the use of an effective posture is always prioritised. She is highly knowledgeable and with her experience and professional demeanour , I could not recommend her enough!

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